ServiceNow Platform Developer

Client Introduction

Dautom

ServiceNow Platform Developer

Application Design & Data Model

• Design and develop scoped applications, including tables, fields, dictionaries, and table relationships for sourcing requests, procurement cases, and supplier records.
• Configure record producers, catalog items, variable sets, and intake forms for request submission and capture.
• Define numbering schemes, choice lists, reference qualifiers, and data validation rules.
• Ensure data integrity and adherence to ServiceNow best practices.

Process Automation & Workflow Development

• Build and maintain Flow Designer flows, subflows, and custom actions for sourcing, procurement, and supplier onboarding processes.
• Configure task orchestration, approval workflows, assignment rules, and lifecycle stage/state models.
• Implement event-driven automation and scheduled jobs to streamline business operations.
• Align workflow automation with approved business processes and governance standards.

Server-Side Development

• Develop and maintain Business Rules, Script Includes, and server-side scripts using GlideRecord and GlideAggregate APIs.
• Create reusable, well-documented, and upgrade-safe custom logic.
• Follow coding standards and ServiceNow development best practices.
• Optimize scripts, database queries, and automation for platform performance and scalability.

Access Control, Security & Notifications

• Configure roles, groups, and Access Control Lists (ACLs) to enforce role-based security.
• Implement data visibility, separation, and access controls based on business requirements.
• Configure email notifications, user notification preferences, SLA definitions, and escalation mechanisms.
• Ensure compliance with security standards and governance policies.

Data Resources & Integration Readiness

• Expose platform data through data resources and scripted APIs for UI Builder consumption.
• Design scalable integration-ready solutions using REST inbound/outbound frameworks.
• Apply integration-safe design patterns to support future ERP and procurement system integrations.
• Maintain clear API documentation and reusable integration components.

Reporting, Testing & Deployment

• Configure reports, dashboards, indicators, and data sources to support business reporting needs.
• Develop Automated Test Framework (ATF) test cases and perform unit/system testing.
• Participate in peer code reviews and defect resolution activities.
• Package and deploy solutions using Update Sets and Scoped Applications.
• Support release management, change governance, cutover activities, and production deployments.
• Produce technical documentation and conduct knowledge transfer sessions.

Required Skills & Experience

• Certified ServiceNow Administrator (CSA) certification required.
• Certified Application Developer (CAD) certification or equivalent ServiceNow application development experience.
• Strong expertise in:
• Flow Designer
• Business Rules
• Script Includes
• ACLs

• Automated Test Framework (ATF)

• Upgrade-safe development practices
• Experience designing and developing enterprise-grade ServiceNow solutions.
• Familiarity with Procurement and Source-to-Pay (S2P) processes is highly advantageous.
• Strong troubleshooting, performance tuning, and documentation skills.

Level

• Senior-level ServiceNow Developer with
• 6–8+ years
• of hands-on ServiceNow development experience.
• Minimum certifications:
• CSA + CAD
• .
• Additional

CIS (Certified Implementation Specialist)

• certification is preferred.
• Proven ability to independently deliver enterprise-scale, upgrade-safe ServiceNow solutions.
• Experience working with minimal supervision in complex enterprise environments.
• Individual Contributor role focused on development and platform delivery (not a Team Lead or Architect position).

About Dautom