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ServiceNow Engineer I

Tempus AI
Chicago, USA
Full-time
Junior · 1–2 years experience
Onsite
Discovered 3 days ago
javascriptservicenow

Full Job Posting

Required Qualifications:

  • 1 - 2 years of hands-on experience working with the ServiceNow platform
  • Technical Skills:
  • Solid understanding of ServiceNow architecture, data structures, and core ITSM modules.
  • Basic to intermediate knowledge of JavaScript, HTML, and CSS.
  • Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF.
  • Soft Skills:
  • Excellent collaborative skills with a service-oriented mindset.
  • A positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes.
  • Clear, concise, and professional communication skills (both written and verbal) for interacting with technical teams and stakeholders.
  • Ability to take ownership of tasks, raise questions early when requirements are
  • unclear, and actively participate in technical discussions.

Preferred Qualifications:

  • 1-2 years of hands-on experience working with the ServiceNow platform as an administrator or junior developer.
  • Certifications:
  • ServiceNow Certified System Administrator (CSA) is highly preferred
  • Progress toward Certified Application Developer (CAD) is a plus.
  • Chicago: $65,000 - $85,000
  • The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
  • We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

  • Configure and customize core ServiceNow applications, including IT Service Management (ITSM) and Human Resource Service Delivery (HRSD), utilizing Flow Designer, Business Rules, Client Scripts, and UI Policies.
  • Analyze business requirements and user stories to deliver the simplest, most effective "Out of the Box" (OOTB) solutions, avoiding unnecessary customization or scope creep.
  • Act as a reliable technical partner to the cross-functional teams, troubleshooting incidents, resolving platform bugs, and proactively creating documentation to support front-line agents.
  • Build and maintain the Automated Test Framework (ATF) to ensure platform stability during upgrades and deployments.
  • Maintain and troubleshoot platform integrations (REST/SOAP APIs) with third-party vendors and tools.
  • Actively participate in Scrum/Agile ceremonies (Daily Standups, Sprint Planning, Peer Reviews) and proactively communicate project status, blockers, and technical findings.

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