{bc}
Apply
workday

Billing Support Representative (Remote)

Tempus AI
Remote, USA
Full-time
Mid
Remote
Discovered 2 days ago
CommunicationSalesforce

Full Job Posting

Key Responsibilities:

  • Provide support to clients and patients in a timely and professional manner.
  • Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues.
  • Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party.
  • Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing.
  • Document all client, patient, and payor interactions within Ambry systems completely and thoroughly.
  • Review, identify, and process documents appropriately.
  • Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
  • Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.
  • Other duties as assigned.

Qualifications:

  • Possesses a high school degree or higher (Bachelor’s degree preferred but not required).
  • Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
  • Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision.
  • Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
  • Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.
  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Previous experience in health care or clinical laboratory administration is preferred.
  • Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred.
  • Previous experience in insurance billing, including insurance verification, authorization, or collections.
  • Remote: $22.00 - $24.00/hr
  • The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
  • We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Preferred Qualifications

  • Possesses a high school degree or higher (Bachelor’s degree preferred but not required).
  • Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
  • Previous experience in health care or clinical laboratory administration is preferred.
  • Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Tempus AI

Clinical Data Curator I (Remote, USA)

, USA

Discovered 2 days agoFull-time

ServiceNow Engineer I

Chicago, USA

Discovered 3 days agoFull-time

Analyst, Feasibility AI Apps

Chicago, USA

Discovered 3 days agoFull-time

Senior Director, Research Strategy and Operations (Core Team Leader)

Chicago, USA

Discovered 3 days agoFull-time

Staff Product Designer

Chicago, USA

Discovered 4 days agoFull-time

Anatomic Pathologist

Chicago, USA

Discovered 4 days agoFull-time

GenAI Product Builder

Chicago, USA

Discovered 4 days agoFull-time

Senior Manager, Companion Diagnostics (CDx)

Chicago, USA

Discovered 4 days agoFull-time