ServiceNow Developer

Extensive experience with custom application development and integration flows required.

Required

5+ years on the ServiceNow platform with hands-on development across multiple releases.

Deep expertise in scoped application development — design, packaging, and lifecycle management. Store-ready or internal app delivery experience preferred.

Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies — both synchronous and async patterns.

GlideRecord, GlideSystem, GlideAjax, GlideAggregate — fluent across all major server-side APIs.

Flow Designer and legacy Workflow Engine — build, debug, and migrate.

ACL design and security architecture — table, field, and record-level control.

Scripted REST APIs — design and expose ServiceNow data as REST endpoints.

REST/SOAP outbound integrations — MID Server, direct HTTP, and IntegrationHub spokes.

IntegrationHub — custom spoke development, action design, and step configurations.

Import Sets and Transform Maps for bulk data ingestion and field mapping.

MID Server architecture — deployment, troubleshooting, ECC queue management. SAP JCo or JDBC connector experience a strong plus.

OAuth 2.0, JWT, and API key authentication patterns for inbound and outbound flows.

Preferred

Service Portal widget development — full stack: server script, client controller, HTML, SCSS.

AngularJS (1.x) — $scope, $http, custom directives, $sp service.

Service Catalog configuration — variable sets, catalog client scripts, UI policies.

UI Builder and Next Experience (Polaris) — workspace and page composition.

Source control with ServiceNow Studio — Git-backed app development and branching strategy.

ATF (Automated Test Framework) — suite authoring and CI pipeline integration.

Update Set discipline — scoped change packaging, collision resolution, and environment promotion.

Instance Strategy — sub-production environment management (dev / test / prod).

CSA + CAD certifications — minimum baseline, required.

CIS-ITSM, CIS-HR, or domain-specific certifications aligned to implementation scope — preferred.

Experience across ITSM, HRSD, ITOM, or SecOps modules depending on org focus.

Demonstrated delivery of at least 2 full-cycle custom app builds from requirements to production.