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ServiceNow Business Analyst

Koniag Government Services
Washington, USA
Full-time
Mid-Senior
Hybrid
Discovered 1 months ago
ServiceNowBusiness requirements analysisRequirements elicitationUser story writingAcceptance criteriaProcess modeling

Full Job Posting

Role Overview

Koniag Advisory and Business Solutions is seeking a ServiceNow Business Analyst to support its business and government customer.

The role supports Digital Workplace work by translating stakeholder needs into requirements, user stories, process designs, and acceptance criteria for ServiceNow products and workflows.

The position is hybrid and requires one day onsite. Work is performed at the client facility or customer-approved remote locations during Eastern Time core business hours.

Responsibilities

  • Elicit, analyze, document, and manage business, functional, reporting, integration, and workflow requirements.
  • Develop user stories, acceptance criteria, process flows, data needs, business rules, and testable requirements.
  • Facilitate workshops, backlog refinement, sprint planning support, demonstrations, and requirements validation sessions.
  • Analyze current-state processes and recommend practical improvements using ServiceNow capabilities.
  • Support UAT planning, test case review, defect triage, release readiness, training inputs, and operational transition.
  • Maintain traceability between stakeholder needs, platform configuration, test results, and delivered outcomes.

Required Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent work experience.
  • At least 5 years of experience as a business analyst, systems analyst, product analyst, or process analyst.
  • At least 2 years of experience supporting ServiceNow, ITSM, workflow automation, or enterprise platform delivery.
  • Ability to obtain a Public Trust clearance.

Required Skills

  • Strong requirements elicitation, process modeling, user story writing, acceptance criteria, and stakeholder facilitation skills.
  • Working knowledge of ServiceNow capabilities, ITSM processes, workflow design, reporting, and platform configuration concepts.
  • Strong documentation, communication, and analytical skills.

Desired Qualifications

  • ServiceNow Certified System Administrator, ITIL Foundation, Certified Scrum Product Owner, or comparable credential.
  • Experience supporting federal IT service delivery or digital workplace modernization.
  • Experience with CSDM, CMDB, service catalog, knowledge management, incident, request, change, problem, SPM, or SecOps processes.
  • Familiarity with Jira, Confluence, Agile delivery, and UAT coordination.

Benefits

  • Benefits include medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

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