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ServiceNow Administrator

Siemens Healthineers
Karnataka, IND
Onsite
Discovered 3 weeks ago
ServiceNowITSMCSMIncident ManagementProblem ManagementChange Management

Full Job Posting

Job Profile

  • Administer, configure, and maintain the ServiceNow platform, ensuring optimal performance and uptime.
  • Manage SHARP incident requests, including monitoring, investigation, resolution tracking, and documentation of results following knowledge transfer activities.
  • Carry out initial incident assessment and analysis to determine impact and urgency.
  • Qualify and pre-validate incidents through effective communication with users to understand requirements and gather necessary information for resolution.
  • Have deep expertise in maintenance of core ServiceNow modules (ITSM, CSM).
  • Implement and manage modules such as Incident, Problem, Change, Asset, CMDB, and Service Catalog.
  • Create and customize forms, fields, workflows, business rules, client scripts, and UI policies.
  • Have disciplined approach to capturing, managing, and deploying configurations between instances.
  • Manage user roles, groups, and access controls to maintain security and compliance. Solid understanding of the ServiceNow security model and debugging security rules.
  • Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
  • Monitor system performance, troubleshoot issues, and apply patches or upgrades.
  • Experience with REST/SOAP APIs, Integration Hub spokes, and managing data integrations between systems.

Key Skills

  • Fluent English skills, both written and verbal.
  • Excellent communication skills in multi-provider environment.
  • Previous work experience as ServiceNow Administrator in ITSM and CSM modules environment (3+ years).
  • Management soft skills to take lead on High priority incidents when it occurs.
  • Strong Analytical skills for troubleshooting.
  • Scripting experience is an advantage.
  • Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management).
  • This position requires work during some weekends. Will be clarified during interview.
  • Able to work outside regular business hours (on-call duties/overtimes).
  • Participation in 24/7 shift model rotation.

Prerequisite Certifications & Trainings

  • ServiceNow Fundamentals.
  • ServiceNow Certified System Administrator (CSA) - preferred.
  • ITIL Foundation V4 - preferred.

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