Cloud Operations Professional

Role Overview

Key Responsibilities

• Operate and support complex IT applications across production and non-production environments.
• Provide operational support for AWS and Azure cloud environments , including infrastructure and cloud-native services.
• Manage and troubleshoot Windows and Linux operating systems and infrastructure components.
• Work hands-on with AWS services , including:
• Amazon EC2, RDS , Dynamo DB, Lambda , S3 , IAM , VPC etc
• Manage and support Kubernetes/containerized environments .
• Hands-on experience with Kubernetes ECS .
• Monitor application and infrastructure health using tools such as Dynatrace , Grafana etc
• Analyze monitoring alerts, identify root causes, and drive incident resolution and preventive actions.
• Perform ITIL-based operational activities including Incident, Problem, Change, Request, and Service Management .
• Develop and maintain operating handbooks, SOPs, knowledge articles, and operational documentation .
• Independently identify operational issues, risks, and improvement opportunities and drive them to resolution.
• Collaborate with application, infrastructure, security, development, and project teams across different locations.
• Support project implementation, transition, and operational readiness activities.
• Contribute to cloud migration, application modernization, automation, and continuous improvement initiatives.
• Ensure adherence to organizational IT Information Security requirements and applicable security standards.
• Follow and support compliance with ISO 27001 and ISO 27017 requirements.
• Develop automation and operational tooling using scripting and Infrastructure-as-Code technologies.
• Work with international partners and stakeholders to coordinate technical activities and resolve cross-functional issues.
• Continuously expand application and technology knowledge across multiple technical domains.
• Experience preparing and maintaining Operating Handbooks, SOPs, runbooks, and knowledge documentation .

Cloud & Infrastructure

Automation & Scripting

Qualifications

• University degree in Engineering, Computer Science, Information Technology , or a related discipline.
• 5+ years of relevant IT experience .
• Relevant cloud, ITIL, Kubernetes, or security certifications would be an advantage.