Servicenow admin

Overview

Location

Job Summary

Key Responsibilities

• Administer, configure, and maintain the ServiceNow platform across multiple modules.
• Manage platform upgrades, patches, releases, and instance cloning activities.
• Configure users, groups, roles, ACLs, workflows, notifications, and service catalog items.
• Monitor platform performance, availability, and system health to ensure optimal operations.
• Manage Incident, Problem, Change, Knowledge, Service Catalog, and CMDB modules.
• Perform platform troubleshooting, root cause analysis, and issue resolution.
• Implement and maintain integrations with third-party applications using REST/SOAP APIs.
• Ensure compliance with security, governance, and audit requirements.
• Develop and maintain reports, dashboards, KPIs, and performance analytics.
• Collaborate with developers, architects, and business stakeholders to deliver platform enhancements.
• Support ITSM, ITOM, ITAM, HRSD, and CSM modules as required.
• Create and maintain technical documentation, SOPs, and operational procedures.
• Manage MID Servers, Discovery, Service Mapping, and CMDB health activities.
• Provide platform administration support and mentor junior administrators.

Required Skills & Qualifications

• 10+ years of overall IT experience with 5+ years as a ServiceNow Administrator.
• Strong hands-on experience with ServiceNow Administration and Platform Management.
• Expertise in ITSM, CMDB, Discovery, Service Catalog, Knowledge Management, and Change Management.
• Experience managing ServiceNow upgrades, patching, cloning, and release management.
• Strong understanding of ACLs, Roles, Groups, UI Policies, Business Rules, and Workflows.
• Experience with REST APIs, SOAP integrations, LDAP, SSO, and Active Directory integrations.
• Knowledge of MID Server administration and ServiceNow Discovery.
• Strong troubleshooting, performance tuning, and system monitoring skills.
• Experience working in enterprise-scale ServiceNow environments.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certifications are highly preferred.
• Experience with ITOM, ITAM, HRSD, CSM, or SecOps modules.
• Knowledge of scripting using JavaScript, Glide APIs, and Flow Designer.
• Experience in Agile, ITIL, and DevOps environments.

Key Technologies

• ServiceNow Platform

• Discovery & Service Mapping

• REST/SOAP APIs

• LDAP, SSO, Active Directory

• Flow Designer
• JavaScript
• Performance Analytics
• MID Server
• ITIL Framework
• This role requires a highly skilled ServiceNow Administrator capable of managing enterprise-scale ServiceNow environments while ensuring platform stability, security, and continuous improvement for Moro Hub.