Sap Customer Relationship Management Consultant

Job Summary

Functional & Business Analysis

• Gather and analyze business requirements related to Sales, Marketing, Customer Service, and Field Service processes.
• Conduct workshops and interact with business stakeholders to define CRM solutions.
• Prepare functional specifications, process flows, and business requirement documents.

Sap Crm Configuration & Implementation

• Configure SAP CRM modules including:
• Sales
• Marketing
• Service

• Interaction Center (IC)

• WebClient UI
• Middleware
• Customize business transactions, partner determination, organizational management, and pricing.
• Configure master data, customer hierarchies, and territory management.

Integration & Technical Coordination

• Manage integration between SAP CRM and SAP ECC/S4HANA.
• Work with middleware components and data synchronization processes.
• Collaborate with technical teams for developments, enhancements, and interfaces.
• Support integration with third-party applications using APIs and web services.

Testing & Support

• Prepare test scenarios, test scripts, and support UAT activities.
• Troubleshoot system issues and provide production support.
• Perform root cause analysis and implement corrective actions.
• Support system upgrades, patches, and enhancement projects.

Stakeholder Management

• Act as the primary liaison between business users and technical teams.
• Conduct user training and knowledge transfer sessions.
• Provide recommendations for process improvements and CRM optimization.

Sap Crm Expertise

• Strong experience in SAP CRM Sales, Service, and Marketing modules.
• Expertise in SAP CRM Web UI and CRM Middleware.
• Experience with Organizational Management and Business Partner configuration.
• Knowledge of One Order Framework and transaction processing.

Integration Skills

• SAP CRM-ECC/S4HANA integration.
• CRM Middleware configuration and monitoring.
• IDocs, RFCs, BAPIs, and Web Services.
• Understanding of SAP CPI/PI/PO integration is preferred.

• Sales Force Automation

• Service Management

• Marketing Campaign Management

• Lead-to-Cash Process

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• SAP CRM Certification preferred.
• Experience with SAP S/4HANA Customer Management is an advantage.
• Knowledge of SAP C4C, SAP Sales Cloud, or SAP Service Cloud is desirable.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in Agile and Waterfall project environments.
• Strong documentation and presentation skills.
• Team collaboration and leadership capabilities.

Nice-To-Have

• SAP C4C / SAP Sales Cloud experience.
• SAP Fiori knowledge.
• SAP CPI Integration experience.
• Exposure to SAP S/4HANA transformation projects.
• Experience in Telecom, Banking, Manufacturing, or Retail domains.