Service Technician I

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.

This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.

JOB DUTIES

Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs

Execute structured diagnostic procedures using approved hardware and software tools

Conduct inspections and validation testing to confirm repair effectiveness

Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)

Escalate complex or recurring failures to higher-level technicians

Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence

Ensure repair documentation supports engineering review and traceability

Maintain parts usage accuracy and support inventory tracking

Maintain organized workstations, tools, and component storage areas

Follow all safety procedures and proper tool-handling standards

Meet defined quality and throughput expectations for assigned work

Identify repeat repair patterns and flag potential systemic concerns

Provide feedback on process clarity and repair documentation standards

Participate in required technical and safety training

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries

Demonstrated ability to perform mechanical and basic electrical troubleshooting

Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)

Experience working in shop, lab, or field-service environments

Strong attention to detail and documentation accuracy

Ability to follow structured troubleshooting processes

Flexibility to work weekends as part of a 5-day schedule

Preferred Experience, Qualifications, and Skills

Trade school certification or technical training program completion

Experience with issue-tracking systems such as Jira

Exposure to robotics, automation, or integrated mechanical-electrical systems

Skills Scope & Decision Authority

Operates independently on basic and moderate repairs Follows established troubleshooting frameworks

Escalates complex diagnostics or systemic issues

No leadership or workflow coordination authority

Additional Information

This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 18.1 kg, standing for extended periods, and working in both lab and field environments.