Service Technician

Salary:

• Starting hourly wage ranges from $35.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Benefits:

• Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

Why join Security 101?

Skills/Abilities:

• Must have a minimum of 4 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems. Must have a minimum of 4 years’ experience in troubleshooting networked access control and IP video systems, including working on the customer’s network. Alternative experience such as a multi-site Network Support Specialist or similar. Ability to support customer systems via remote diagnostics with professionalism. Knowledge and practical experience with the internet and networking is essential. Must be able to work independently and resolve problems to our customer’s satisfaction. Must possess a valid driving license and clean MVR. Current certification or proficiency in one of the following is a plus: Access Control: Genetec, Software House, Lenel/S2, RS2, OpenPath. Video: Axis, Exacq, Milestone, Genetec, Avigilon, Hanwha, IPConfigure. Locking Hardware: Mechanical/Electromechanical, Assa Abloy, Schlage, Von Duprin, etc. Security 101 will invest in training for the right candidate.

Responsibilities:

• Servicing, troubleshooting, programming, and testing enterprise class security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management is a must.
• Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN – familiar with tools like “WireShark” and other network scanning tools. A-PLUS!
• Familiarization and working knowledge of integrating systems through the use of a manufacturer’s Software Development Kit (SDK) or API. A-PLUS!
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers

Education: