Service Support Specialist
Skills
About This Role
Job Description
Expect more.
Connect more.
Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commerce in this vital, rewarding role.
About the role
We’re looking for a hands-on Technical Support Engineer who enjoys solving complex problems and making systems work seamlessly in the real world.
In this role, you’ll act as a key technical expert, supporting service teams and partners while continuously improving product performance and service quality.
You won’t just fix issues—you’ll analyze patterns, drive improvements, and help shape better solutions across the full product lifecycle.
If you’re curious, analytical, and passionate about helping others succeed, this is a great opportunity to make a real impact.
Responsibilities
- Provide advanced technical support for hardware and software issues, acting as a key escalation point
- Diagnose problems through log analysis, troubleshooting, and root cause identification
- Collaborate with global teams to resolve complex incidents and improve system reliability
- Monitor service KPIs (e.g., failure rates, repair times) and propose improvement actions
- Create and maintain clear, accessible technical documentation and knowledge resources
- Support the full product lifecycle, from introduction to end-of-service
- Contribute to process improvements and standardization across service operations
- Deliver training and knowledge sharing to service engineers and partners
- Identify recurring issues and help implement preventive solutions and best practices
Qualifications
- Must have:
- Experience in a technical support or similar engineering role (approx. 4+ years)
- Experience with ATM systems, financial technologies, or similar environments
- Strong ability to troubleshoot and resolve complex technical issues
- Experience working with diagnostic tools, logs, and system analysis
- Solid understanding of Windows-based environments and general IT systems
- Ability to communicate clearly and document technical concepts effectively
- Comfortable working in international, cross-functional teams
- Nice to have:
- Familiarity with ITIL or service management practices
- Experience delivering training or mentoring others
- Willingness to travel when needed
- Arabic language is a plus
About Us
- *Why should you join Diebold Nixdorf?*
- *Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.
- Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.*
- *–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
- *We are a global Company operating in multiple Locations and Entities.
- As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer.
- A List of our operating entities can be found*
- *here -*
- *https://www.dieboldnixdorf.com/en-us/about-us/global-locations*
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Engineer, Digital Service Support (Field)
ADNOC Distribution · Abu Dhabi
JOB PURPOSE: The Digital Service Support Engineer is responsible for developing and maintaining a comprehensive system for tracking and documenting compliance-related activities. This role includes providing training on
Skills
Service Support Specialist
Diebold Nixdorf · Dubai
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join
Skills
1 weeks ago
Apply Now↗Apply Now ↗Customer Sales Service Support - MENA
ofi Cameroon · Dubai
Date: 4 May 2026 Country: Utd.Arab Emir. Location: Dubai, AE Function: Sales About Us As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source
Skills
3 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required