Service Support Specialist
Skills
About This Role
Overview
Expect more.
Connect more.
Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commerce in this vital, rewarding role.
About the role
- We’re looking for a hands-on Technical Support Engineer who enjoys solving complex problems and making systems work seamlessly in the real world.
- In this role, you’ll act as a key technical expert, supporting service teams and partners while continuously improving product performance and service quality.
- You won’t just fix issues—you’ll analyze patterns, drive improvements, and help shape better solutions across the full product lifecycle.
- If you’re curious, analytical, and passionate about helping others succeed, this is a great opportunity to make a real impact.
- Provide advanced technical support for hardware and software issues, acting as a key escalation point
- Diagnose problems through log analysis, troubleshooting, and root cause identification
- Collaborate with global teams to resolve complex incidents and improve system reliability
- Monitor service KPIs (e.g., failure rates, repair times) and propose improvement actions
- Create and maintain clear, accessible technical documentation and knowledge resources
- Support the full product lifecycle, from introduction to end-of-service
- Contribute to process improvements and standardization across service operations
- Deliver training and knowledge sharing to service engineers and partners
- Identify recurring issues and help implement preventive solutions and best practices
- Must have:
- Experience in a technical support or similar engineering role (approx. 4+ years)
- Experience with ATM systems, financial technologies, or similar environments
- Strong ability to troubleshoot and resolve complex technical issues
- Experience working with diagnostic tools, logs, and system analysis
- Solid understanding of Windows-based environments and general IT systems
- Ability to communicate clearly and document technical concepts effectively
- Comfortable working in international, cross-functional teams
- **Nice to have:**
- Familiarity with ITIL or service management practices
- Experience delivering training or mentoring others
- Willingness to travel when needed
- Arabic language is a plus
- #LI-PM1 #LI-Hybrid
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