Service Supervisor

About the Role

Job Purpose

Team Leadership & Performance

• Lead, motivate, develop, and train the service team to achieve departmental and business objectives.
• Maintain high team morale by recognizing performance, talent, and achievements.
• Introduce motivational initiatives to improve labour efficiency and productivity.
• Support team members with operational requirements, including CICPA and site access permits.
• Ensure timely delivery of jobs through effective team coordination and supervision.

Technical & Operational Oversight

• Lead and support repair, assembly, and service activities for Volvo Penta products (in-house and field service).
• Provide technical guidance on diagnostics, dismantling, inspection, and reusability of engine components.
• Oversee preparation of parts lists, costing, quotations, job assembly, and execution.
• Supervise engine testing, commissioning, and full system testing on site.
• Ensure proper job closing, WIP inventory control, and documentation.

Service Quality & Customer Interface

• Respond to technical inquiries from customers, either directly or through subject matter experts.
• Monitor service quality and adherence to company service standards at all times.
• Maintain effective communication with customer representatives during service activities.
• Identify and recommend improvements to overall service quality.

Workshop & Process Control

• Ensure quality control, operational discipline, and order in workshop and field environments.
• Monitor adherence to working hours, professional attire, and workplace cleanliness (in-house and on-site).
• Support cost control initiatives by minimizing repair time and operational inefficiencies.

Reporting & Administration

• Prepare operational and technical reports as required by the Workshop Manager.
• Support job tracking, cost control, and productivity monitoring.

Qualifications & Experience

• Technical Diploma or equivalent qualification in mechanical or automotive engineering (preferred).
• Strong experience in service operations, engine diagnostics, and repair activities.
• Proven leadership experience supervising workshop or field service teams.
• Strong knowledge of
• Volvo Penta products (minimum 8-10 years)
• .
• Ability to manage customer-facing technical discussions.
• Why Work at Al Masaood?
• Strong legacy and market presence in the UAE
• Exposure to premium global engine brands
• Career growth and technical development opportunities
• Professional and safety-driven working environment

Apply Now