Service Scheduler (Preventative Maintenance)

What you will do

• Ensure all Planned Maintenance work orders are scheduled, assigned, and monitored within required timeframes.
• Monitor open and overdue work orders, investigate delays, and ensure timely completion or escalation.
• Manage rescheduling due to absenteeism and communicate changes to relevant stakeholders.
• Coordinate with agents and subcontractors to confirm ETAs and ensure jobs are completed by month-end.
• Prioritise national and Tier 1 accounts, ensuring purchase orders (POs) are obtained and contractual commitments are met.
• Collaborate with Service Managers, Facilities Managers (FMs), and the Reactive Team to support smooth operations.
• Use PM dashboards and reporting tools to monitor performance and identify improvement opportunities.
• Manage incoming calls from support teams relating to Planned Maintenance.
• Prepare and provide reports as required.
• Comply with applicable laws, regulations, company policies, procedures, and the Code of Conduct.
• What we require
• Prior experience in scheduling or coordination within a service related industry.
• High degree of customer service with the ability to manage incoming calls and respond to customer queries in a professional manner.
• Capacity to analyse, prioritise and escalate where required.
• Ability to deal with competing priorities.
• Advanced computer literacy, ideally with service software (e.g., ServiceMax)
• Excellent communication and customer etiquette
• Ability to work under pressure and manage competing priorities
• Strong attention to detail and time management skills
• Comfortable working in a fast-paced, high-interaction team environment
• What we prefer
• Experience scheduling mobile/field-based staff
• Ability to coordinate multiple technicians, jobs and locations
• Strong diary and appointment management
• Comfortable rescheduling jobs when priorities change
• Ability to plan ahead and anticipate scheduling issues
• Clear and professional communication with customers
• Good phone manner and customer etiquette
• Strong follow-up skills to ensure issues don't fall through the cracks

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more
• Join a global organisation with excellent career growth and development opportunities
• Be part of a supportive, collaborative and team-focused culture

Who we are