Service Operations Support Specialist - Frederick, MD
Key Skills for This Role
Full Job Posting
Your tasks
Act as the primary point of contact for the customer for depot, onsite and system service contracts
Perform quotation and order management functions
Perform administrative functions to ensure timely completion of complex data reports
Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
Document processes and work instructions
Meet key performance indicator (KPI) objectives relevant to the contract sales program
Exciting insights into Rohde & Schwarz
Our colleagues provide insider information about:
Daily adventures and challenges
Our passionate team
The technologies behind the innovative projects and solutions
Your qualifications
- BA/BS degree or equivalent
- Minimum 5 years' experience in order management, customer service, administrative support or similar
- SAP or similar ERP software experience
- CRM software experience
- Proficiency in Microsoft Excel
- Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills
- Logical thinker with excellent problem-solving skills and an aptitude for business data analytics
- Ability to work in a fast-paced, deadline-driven work environment
- Highly adaptable, resilient and view change as an opportunity
- Demonstrate integrity, accountability and have the ability to work on a team.
- Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction
- Must be capable of lifting 75lbs
- 20-30% travel mostly local with occasional national/international travel
- In order to be considered, candidates must be a US person capable of receiving a U.S. Government public trust clearance.
About Rohde & Schwarz
Global technology company specializing in electronics, communications, and cybersecurity.
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