Service Manager
About This Role
Job Summary
We are seeking an experienced and results-driven Service Manager to lead and oversee service operations in Jeddah. The ideal candidate will be responsible for ensuring high-quality service delivery, managing technical teams, improving customer satisfaction, and driving operational efficiency.
Key Responsibilities
- Manage day-to-day service operations, including maintenance, repairs, and customer support
- Lead, train, and supervise service technicians and support staff
- Ensure timely resolution of service requests and technical issues
- Develop and implement service strategies to improve performance and efficiency
- Monitor KPIs such as response time, resolution time, and customer satisfaction
- Maintain strong relationships with clients and handle escalations professionally
- Coordinate with sales and operations teams to align service delivery with business goals
- Ensure compliance with company policies, safety standards, and local regulations
- Manage service budgets, costs, and inventory of spare parts
- Prepare reports on service performance and continuous improvement initiatives
Requirements
- Bachelor’s degree in Engineering, Business Administration, or related field
- 5–8 years of experience in service management or after-sales support
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Experience with CRM systems and service management tools
- Strong communication skills in English (Arabic is a plus)
- Knowledge of local market and service standards in Saudi Arabia
Preferred Qualifications
- Experience in industrial equipment, automation, logistics, or technical service industries
- Familiarity with SLA management and KPI tracking
- Customer-centric mindset with a focus on service excellence
Key Skills
- Leadership & Team Management
- Customer Relationship Management
- Technical Troubleshooting
- Operations Management
- Performance Monitoring & Reporting
- Time & Resource Management
Job Type: Full-time
Application Question(s):
- Your Age?
- Your Current Location?
- Your Current Salary?
- Your Expected Salary?
Experience:
- relevant: 4 years (Preferred)
Work Location: In person
Similar Jobs
Customer Service Manager - Order Fulfillment
Beckman Coulter Diagnostics · Riyadh
Danaher Corporation Overview Danaher is a global science \& technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in so
3 days ago
Generate Resume ↗Food Service Manager
Americana Foods · Jeddah
**Job Purpose:** The Food Service Manager drives sales growth across HORICA and QSR channels, builds strong key account relationships, and identifies new market opportunities. They collaborate closely with supply chain,
4 days ago
Generate Resume ↗IF&P Advisory Service Manager
BAE Systems · Riyadh
Responsible for enhancing Inventory Forecasting and Planning service through expert guidance, training, and collaboration in supply chain analytics and business modelling.
1 weeks ago
Generate Resume ↗Service Manager
TASC Outsourcing · Jeddah
**Role Summary:** The Service Manager is responsible for delivering a premium aftersales experience aligned with global automotive standards while ensuring operational excellence, workshop efficiency, and sustainable pro
2 weeks ago
Generate Resume ↗Service Manager - Service Centre
Shangri-La Group · Jiddah
**Find Your Shangri\-La in Shangri\-La** **Shangri\-La Jeddah** Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri\-La Jeddah sets a new standard for luxury in the city. Floor\-to\-ceiling win
2 weeks ago
Generate Resume ↗Service Manager - Service Centre (174975)
Renaissance Corporate Services · جدة
Find Your Shangri\-La in Shangri\-La Shangri\-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri\-La Jeddah sets a new standard for luxury in the city. Floor\-to\-ceiling windows thr
2 weeks ago
Generate Resume ↗Geospatial Customer Service Manager
BAE Systems Saudi Arabia · Riyadh
**About the Company** BAE Systems is the UK Government’s nominated Prime Contractor under the Government\-to\-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provi
3 weeks ago
Generate Resume ↗DP Service Manager
Quality Equipment Rental LLC · Riyadh
**Summary** The Deputy Service Manager will support the Operations Manager in overseeing service, breakdown, and site operations, ensuring efficient coordination between departments and smooth day\-to\-day execution. The
3 weeks ago
Generate Resume ↗Service Manager
TASC Outsourcing · Jeddah
**Role Summary:** The Service Manager is responsible for delivering a premium aftersales experience aligned with global automotive standards while ensuring operational excellence, workshop efficiency, and sustainable pro
3 weeks ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required