Service manager

This person is expectedto have a solid understanding of the proper way to treat a customer’s homewhile providing G.R.E.A.T customer service and be knowledgeable about the useof all equipment (sprayers, etc..) and vehicle operation. This person mayalso be responsible for delivering product and picking up materials asneeded. In addition, this person must be able to effectively communicatewith the office, Route Managers, technicians, and customersprofessionally.

· Train new start techs inG.R.E.A.T customer service and reinforce initial learning with regularperformance reviews (may take various forms)

· Train termitetechnicians on steps required to treat homes effectively while deliveringG.R.E.A.T customer service.

· Complete the FormalTruck Inspection Form – weekly

· Spend a minimum of 2full days performing a Ride-Along a month with each Route Manager on yourassigned team or eight (8) hours monthly with each Route Manager conductingRide-A long’s and Informal Truck Inspections

· Prepare/Perform aminimum of 1 Ghost inspection a month

· Prepare and Build routes30 days in advance each month

· Complete bi-yearlyreviews in July and January

· Submit RMRide-Along/Informal Truck Inspection Forms, Formal Truck Inspection Forms, andperformance appraisals to Human Resources for review and filing

· Perform necessarycallbacks/routes when adequate coverage is not available

If a Route Manager calls out for the day assign the stops to another Route Manager or run the route yourself. Make sure the customers are taken care of immediately upon notice from the Route Manager

· Report weekly trackingnumbers to the General Manager by 9:00 AM each Monday: # of Ride-A longs, ghostinspections, and customer compliments

· Get Route Managers readyfor the day including:

Gathering supplies

Communicating changes to the routes

Helping repair equipment, as needed.

· Prepare Atlus Days forthe third week of each Month

· Assist withinterviewing, candidate selection, and new hire paperwork

· Communicate effectivelywith office, co-workers, and customers

· Track inventory oftechnician supplies

· Maintain and restockproduct room

· Order, deliver, or pickup technician supplies as necessary

· Track non-pros andreschedule as necessary

· Perform or assist withtermite treatments

· Manually load and unloadproduct onto and off of truck

· Operate various types ofequipment used to treat the interior and exterior of the home (sprayers)

· Safely handle allproducts used for treatment

· Effectively navigate tocustomer locations

· Complete writteninvoices and related documentation following each inspection

· Walk on uneven terrain(up to 2 hours continuously), crouch (up to 2 hours continually), climb (asneeded), and lift (up to 50 pounds) to maintain the vehicle, treat homes, andaccess both the vehicle and customer attics and crawl spaces

· Ability to look up andreach overhead for extended periods for up to 1 hour continuously(de-webbing/inspections)

· Use various types ofrigging to secure products in vehicles during transport

· Clean, maintain, andfuel vehicle

Will be held solely accountable and responsiblefor all work performed. Most responsibilities will occur in a well-lit outdoorenvironment, however temperature and weather extremes should beanticipated.

The following items will be utilized by the ServiceManager to fulfill the requirements of this position successfully:

Computer

Company Phone

Scanner/Printer/Fax/Copier

Personal protective equipment

Vehicle

Mobile Phone

GPS

Calculator

Pencil/paper

Various types of sprayers/chemicals, including backpack sprayers (up to 50 pounds)

Ladder

Hammer drill

Soil rod

Shovel/spade for digging trenches

Straps, rope, come-a-longs, and/or other rigging used for securing equipment in truck

Company documentation (invoices, etc..)