Service Manager

Minimum of 6 years of experience with Service Management/Service Delivery Management for customers of Service Provider/Telecom company

2.

Demonstrated experience of leading “Continual Service Improvement” programs in a large Enterprise or in a Service Provider Environment.

3.

Excellent business and client engagement skills with minimum of 3 years of experience in leading a large or complex projects with multiple stakeholders.

4.

Excellent analytical & Customer communication skills with a demonstrated ability.

5.

Demonstrated experience in developing and documenting work instructions and processes for Pre Implementation Support in a large enterprise or in a Managed Service provider environment. 6.

Excellent knowledge of Supply Chain Management, Procurement and Inventory Management processes and tools in a service provider environment.

7.

Knowledge of various telecom and ICT products and solutions including connectivity, UC and Security.

8.

Expertise or working knowledge of Microsoft Projects, Visio and MS and other BPM tools.

9.

Knowledge of OSS and BSS applications.

Must have -

B.E. or B.

Tech. or BS in Computer Science or Electronics and Telecommunication. 2.

ITIL V.3 Expert/intermediate Certification. 3.

CCNP Certifications or higher.