Service Leader
Company Overview Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship.
Skills
About This Role
Company Overview
Kasumigaseki Restaurant is a premium Japanese dining concept in Dubai, offering an authentic and refined culinary experience rooted in traditional Japanese hospitality and craftsmanship. Committed to excellence, the restaurant delivers exceptional service standards through a seamless blend of precision, elegance, and highly personalized guest experiences. Since its launch, Kasumigaseki has earned notable industry recognition, winning Best Newcomer 2025 at the Hotel & Catering Awards and receiving nominations for Best Japanese Restaurant at both the Time Out Dubai Awards 2026 and the FACT Dining Awards 2026, reinforcing its position as a distinguished destination in Dubai's upscale dining scene.
Role Summary
We are seeking a passionate and service-driven Service Leader to elevate the overall guest experience and lead front-of-house service excellence.
This full-time, on-site role is responsible for designing, implementing, and continuously improving service standards while managing and developing a multicultural service team.
Key Responsibilities
- Design, standardize, and continuously improve service operations, including service flow and guest journey
- Adapt and implement Japanese hospitality within the local cultural context
- Monitor service quality through guest feedback, reviews, and on-site observations, driving continuous improvement
- Deliver personalized service tailored to individual guest needs and preferences
- Manage VIP and repeat guests, building strong and lasting relationships
- Oversee complaint handling and service recovery processes to ensure high satisfaction
- Lead, coach, and develop a multicultural service team
- Design and implement training programs covering service standards, etiquette, and communication skills
- Ensure adherence to service standards and manage team performance
- Coordinate closely with the kitchen to ensure seamless service timing and quality
- Support overall operational efficiency and workflow optimization
- Collaborate with the Managing Director to implement improvement initiatives
Qualifications
- Minimum 3 years of service experience in the food and beverage industry
- Basic to intermediate English communication skills for guest interaction and internal coordination
- Strong hospitality mindset with excellent interpersonal skills
Key Competencies
- Experience in high-end restaurants, fine dining, or luxury hospitality environments
- Experience in Japanese cuisine establishments or understanding of Japanese service culture
- Prior experience in a leadership, supervisory, or training role
- Experience working in multicultural or international environments
- Strong passion for delivering exceptional guest experiences beyond routine service
- Ability to balance attention to detail with a broader operational perspective
- Proven ability to lead and motivate diverse teams
- Proactive mindset with the ability to identify and implement improvements
- Ability to embody and communicate Japanese aesthetics, etiquette, and hospitality standards
What We Offer
- Opportunity to be part of a premium Japanese dining brand in Dubai
- A dynamic and multicultural work environment
- Career development and growth opportunities within the hospitality sector
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