Service Engineer - Vapi

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet’s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.

As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.

Attend breakdown calls in the region

Raise request for parts and close transaction under Warranty, CAMP or Chargeable

Completing Installation of equipment’s on site

Completing Preventive Maintenance as per schedule

Promotion of Service Contract & consumables

Demonstration of products to customers

Imparts training to the customer

Update service report in Oracle

Identifying potential parts requirement and get quote submitted and collect Purchase Order

Identifying potential equipment requirements and generate Service Leads for sales team

We are looking for a professional who has:

Ability to work well independently and exercise appropriate judgment under general direction.

Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.

Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.

Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving

Analytical skills and communication skills- Ability to analyze technical problems and provide solutions

Education – Diploma / Engineering in any stream.

2 to 6 years of field service experience.

Should be familiar with Local language

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital ResourcesTM—and building rewarding careers along the way

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.