Service Engineer

1. service management and technical support Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;

2.

Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;

3.

Provide training to distributors' service team, keep improving the service quality and customers' satisfaction;

4.

Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.;

5.

Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow;

6.

Organize the value-added service activity locally to increase the company image in the local market.

1.

Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;

2.

At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing; Technically proficient in troubleshooting, repairing, and calibrating all medical products.

3.

Strong coaching and leadership skills, ability to motivate internal employees and outside partners;

4.

Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;

5.

Accept frequent travel to local cities or sometimes other cities as per work requirements;

6.

Be able to adapt to company culture and be a good team player.