Service Engineer

Job Role
Responsible for providing technical expertise and support to workshop teams by diagnosing complex vehicle issues, guiding technicians, coordinating with manufacturers, and ensuring quality repairs in line with brand standards.

Key Responsibilities
Diagnose and resolve complex mechanical, electrical, electronic, and vehicle diagnostic issues using approved tools and technical information.
Provide technical guidance and on-the-job support to technicians on fault diagnosis, repair procedures, and complex vehicle issues.
Liaise with manufacturers and brand technical support teams for technical assistance, software updates, service bulletins, and warranty claims.
Conduct quality inspections, road tests, and repair verification to ensure accurate diagnosis and first-time fixes.
Investigate repeat repairs, identify root causes, and ensure compliance with manufacturer standards, company policies, and safety requirements.
Experience
3–5 years of relevant experience in a reputable automotive dealership.
Hands-on experience in vehicle diagnostics, troubleshooting, and technical support within a workshop environment.
Experience using automotive diagnostic tools, workshop manuals, and technical documentation.

Education & Other Qualifications
Bachelor's degree in Engineering or a Diploma in Automotive.
Strong technical knowledge of automotive mechanical, electrical, and electronic systems.
Ability to interpret wiring diagrams and use workshop manuals effectively.
Strong analytical, problem-solving, communication, and interpersonal skills.
Good understanding of customer needs and service requirements.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

About Company

Our Motors Division has established itself as a pioneer in automotive sales and earned the trust of thousands of satisfied customers by tirelessly following our customer first approach and delivering value added motoring experiences with over 50 years of valued partnership with Mazda, more than 550 employees and 20 facilities across the UAE.

We are also home to other iconic brands like Lynk & Co, iCAUR, OMODA|JAECOO, Kawasaki, Triumph, Moto Morini and Ziebart.

Company

For more than 60 years, Galadari Brothers has pioneered growth. We combine the ambition of a powerful partner with the inspired spirit of a family-owned business, with the company thriving across various sectors – from media to heavy equipment, food & beverage, motors, engineering, projects, facility management, sports, retail, travel and hospitality, real estate, and other ventures. That’s why some of the world’s most admired brands, including Baskin Robbins, Komatsu, Mazda, Dunkin’, Kawasaki, Lynk & Co, iCAUR, Jimmy John’s, JCB, OMODA|JAECOO, Kyochon, Triumph, Sitrak, Moto Morini, and more, trust us with their growth.

Our team of more than 7,000 pioneers operate across ten countries to drive growth for licensed and owned brands, including Khaleej Times, AllSports, Halla Shawarma, Shabestan and Galadari Energy Solutions. Together, we are creating a world of boundless innovation and creativity, to elevate the GCC and beyond.