Service Desk Technician I

• Aid team members through the Service Desk.
• Provide first-level technical support and troubleshooting assistance to end-users via phone, email, or chat.
• Support and maintain Active Directory.
• Continuously monitor ticket queues and quickly assign tickets to appropriate parties and follow up with users to ensure timely resolution and customer satisfaction.
• Document all support interactions, including details of the issue and resolution, in the ticketing system.
• Provide local and remote user support and training.
• Configure PCs – desktops and laptops.
• Configure, deploy, and support network printers.
• Identify and escalate complex or unresolved issues to Tier 2 or Tier 3 support teams as needed.
• Basic first-level LAN/WAN troubleshooting.
• Maintain user passwords on AS/400 and Windows network.
• Assist in supporting and managing the phone system.

What you bring to Pacific Seafood

• Minimum of two years of experience supporting networked computers running Windows 10/11 and Microsoft 365 applications, including MS Outlook.
• Minimum of two years of experience in the setup and support of laptop and desktop hardware.
• Basic understanding of LAN/WAN.
• Valid driver’s license.
• Prior experience with AS/400 and/or phone support systems.
• Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling.
• Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.
• Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations.
• Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer.
• Capable of frequently communicating with team members and stakeholders, accurately conveying detailed or important spoken instructions.
• Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading.
• Traditional office environment
• Standard office equipment (computers, printers, phones, etc.)
• Well-illuminated environment
• Quiet to moderate noise level
• Occasional travel via car or plane to regional facilities, events, etc.
• Occasional subtle and mild scents related to the production facility
• Occasional access to warehouse facility

• Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability.
• Flexible spending accounts for health flex and dependent care expenses
• 401(k) Retirement Plan options with generous annual company profit sharing match
• Paid time off for all regular FT team members, to include sick days and vacation
• Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
• Product purchase program