Service Desk Engineer
Key Skills for This Role
Full Job Posting
What you'll do:
Serve as the first point of contact for IT support requests via Jira ticketing system and in-person walk-ups
Support new hire onboarding: account provisioning, device imaging and setup, and day-1 readiness
Provide Tier 1 troubleshooting for Windows and macOS laptops, peripherals, and conference room/collaboration technology
Perform password resets, MFA enrollment, and basic account tasks in Entra ID/Intune
Install, configure, and update software and manage license assignments
Track and manage IT assets, including equipment check-in/check-out and inventory audits
Document resolutions and contribute to internal knowledge base articles
Escalate complex issues to Tier 2/3 support with clear documentation and context
Support offboarding tasks such as access removal and equipment recovery
Assist with IT projects as needed, such as office moves, equipment refreshes, or software rollouts
What you'll bring:
Experience providing IT support, help desk support, technical support, or similar customer-facing technical services, ideally in an early-career capacity
Experience supporting Windows 10/11 environments; experience with macOS and/or Linux is a plus
Experience working with Microsoft 365 applications and supporting user accounts and access
Experience with CompTIA A+, Microsoft Certified: Fundamentals (MS-900 or AZ-900), or an equivalent technical certification
Experience working with ticketing or IT service management (ITSM) platforms, such as ServiceNow, Freshservice, or Jira Service Management
Experience supporting or administering Intune, Entra ID, Azure AD, or similar identity and device-management platforms
Experience supporting technical, engineering, manufacturing, aerospace, robotics, or other complex technical environments
Experience communicating clearly and effectively with users of varying levels of technical expertise
Experience troubleshooting technical issues, prioritizing requests, and managing multiple support needs in a fast-paced environment
Experience delivering responsive, customer-focused support while maintaining a professional and solutions-oriented approach
Experience safely handling and moving IT equipment weighing up to approximately 40 pounds and working on-site daily
Benefits and Perks
- Join a team of best-in-class engineers building the foundation of planetary surface exploration
- Equity ownership in the company
- Comprehensive health benefits, including medical, dental, vision, and mental health support
- 401(k) plan with company match
- Flexible PTO and parental leave
- Weekly lunch stipend, plus complimentary snacks and beverages on-site
- Once a month social hour on-site with food and drinks
About Astrolab
Private American aerospace company building commercial planetary rovers for human and commercial operations on the Moon and Mars.
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