Service Desk Engineer - Emirati Talent
About This Role
Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
Job Description
Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.
DUTIES & RESPONSIBILITIES
-
- Act as single point of contact for IT support
- Log, categorize, and prioritize incidents
- Troubleshoot hardware, software, and network issues
- Escalate unresolved issues to L2/L3 teams
- Monitor tickets and ensure SLA adherence
- Support user onboarding/offboarding
- Maintain documentation and knowledge base
- Act as single point of contact for IT support
Qualifications
- Bachelor’s in IT or related field
- 0–2 years in Service Desk / IT Support
- ITIL knowledge, troubleshooting, communication, customer handling
Additional Information Compliance with policies and procedures based on the ISO standards adopted by CNS.
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