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Service Desk Analyst

B&M

Liverpool, GBR

Entry

Onsite

Discovered 2 weeks ago

First-line IT supportIT incident and service-request handlingTicket logging, categorisation, and prioritisationHardware troubleshootingSoftware troubleshootingMicrosoft 365 troubleshooting

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About the role

Level 1 Service Desk Analyst role providing the first point of contact for IT support across the business.

Work as part of the Service Desk team, supporting a range of systems and technologies while developing technical and customer service skills.

Previous Service Desk or technical support experience is beneficial but not essential; full training is provided.

What you'll be doing

Provide first-line support for IT incidents and service requests by phone, email, and support systems.
Log, categorise, and prioritise tickets while maintaining accurate records.
Troubleshoot hardware, software, and Microsoft 365-related issues.
Support user account administration, including password resets and access requests.
Escalate complex issues to appropriate support teams when needed.
Work within agreed service levels to provide timely issue resolution and customer service.

What you'll bring

Show an interest in technology and a desire to build a career in IT.
Have strong communication and customer service skills, problem-solving ability, and attention to detail.
Be able to manage and prioritise multiple tasks effectively.
Bring a positive attitude and willingness to learn new skills.

Work arrangement

Office-based four days a week in Runcorn, Cheshire, with one day working from home.

About B&M

B&M describes itself as a UK retailer and an equal opportunities employer.

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