Service Desk Analyst
Role Overview
The Level 1 Service Desk Analyst is the first point of contact for IT support across the business.
The role provides technical assistance across systems and technologies while helping keep business operations running smoothly.
This is an entry-level opportunity for someone starting or developing a career in IT support; full training is provided.
Key Skills for This Role
Full Job Posting
Role overview
The Level 1 Service Desk Analyst is the first point of contact for IT support across the business.
The role provides technical assistance across systems and technologies while helping keep business operations running smoothly.
This is an entry-level opportunity for someone starting or developing a career in IT support; full training is provided.
Duties
- Provide first-line support for IT incidents and service requests by phone, email, and support systems.
- Log, categorize, and prioritize tickets while maintaining accurate records.
- Troubleshoot hardware, software, and Microsoft 365-related issues.
- Support user accounts, including password resets and access requests.
- Escalate complex issues to the appropriate support teams.
- Work within agreed service levels to provide customer service and timely issue resolution.
Candidate qualifications
- Applicants should have a passion for technology and a desire to build a career in IT.
- Requires strong communication and customer service skills, problem-solving ability, attention to detail, and effective task prioritization.
- Applicants should bring a positive attitude and willingness to learn.
- Previous Service Desk or technical support experience is beneficial but not essential; full training is provided.
Work arrangement
- The role is office-based four days a week in Runcorn, Cheshire, with one day working from home.
Benefits
- The employer describes store discounts and access to a colleague portal with discounts for retailers, hospitality, and other offerings.
About B&M
B&M describes itself as a UK retailer.
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