Service Designer

Role overview

What you will do

• Advocate for user needs and service design, influencing services to meet those needs.
• Lead service design across complex services and address whole user problems while meeting policy intent.
• Work with multidisciplinary product, design, research, analytics, technical, policy, communications and operational colleagues.
• Develop service concepts using government design patterns and iterate based on research, analytics and user feedback.
• Provide accessibility and inclusive-design expertise; map journeys and identify improvements.
• Help shape product roadmaps and backlog priorities by identifying high-level needs and epics.
• Simplify complex digital and non-digital processes and explore solutions within technical and other constraints.
• Promote the value of service design across the organisation.

Experience and skills

• Agile multidisciplinary delivery experience and experience designing for diverse users, including novice users and people with assisted digital or accessibility needs.
• Expert service design knowledge, including user experience mapping, personas and methods for communicating user stories.
• Ability to understand technical constraints and deliver user-friendly solutions.
• Experience influencing stakeholders based on user needs, leading and developing others, and growing a community of practice.
• Familiarity with accessibility regulations, inclusive design, the GOV.UK Service Standard and GDS Design System or equivalent delivery guidance.
• Awareness of the GOV.UK Design System and GOV.UK Style Guide.

Location and working arrangements

• The role is based at either the Cardiff or Edinburgh office, with regular office attendance and a hybrid working approach.
• The role can only be worked in the UK; overseas working is not permitted.

Salary

• The advertised salary range is £44,640–£48,221; final salary depends on assessed skills and experience.