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Service Designer

Companies House
Edinburgh, GBR
Full-time
Onsite
£44,640–£48,221
Discovered 5 days ago
Service designUser experience mappingUser needs analysisInclusive designAccessibilityGOV.UK Service Standard

Full Job Posting

Role overview

Experienced Service Designer joining Companies House's User-Centred Design team.

Lead service-flow mapping and collaborate with stakeholders to identify user-centred solutions.

The team works across service design, interaction design, content design, accessibility, user research, and performance analytics.

Responsibilities

  • Advocate for user needs and influence service delivery.
  • Own design across complex services, ensuring they address user needs and policy intent.
  • Develop and iterate design concepts using government patterns, research, analytics, and user feedback.
  • Map user journeys, identify pain points, and simplify digital and non-digital processes.
  • Inform product roadmaps and backlog priorities through high-level needs and epics.
  • Advise on accessibility and inclusive design, work within constraints, and promote service design.

Person specification

  • Agile multidisciplinary-team experience and experience designing services for diverse users, including users with assisted digital and accessibility needs.
  • Ability to understand technical limitations and deliver user-friendly solutions within constraints.
  • Expert service design knowledge, including experience mapping user journeys and writing personas for multiple audiences.
  • Experience telling user stories, influencing stakeholders through difficult conversations, and leading and developing others.
  • Familiarity with GOV.UK accessibility regulations and inclusive design; knowledge of the GOV.UK Service Standard, GDS Design System, and Service Manual or equivalent.
  • Awareness of the GOV.UK Design System and Style Guide.

Salary and benefits

  • Salary range is £44,640–£48,221; final salary depends on assessment of skills and experience.
  • Permanent Civil Service role with pension and other benefits.

Location and working pattern

  • Based at either the Cardiff or Edinburgh office, with regular attendance required.
  • Hybrid working; attendance patterns are agreed with the manager and may increase for business needs.
  • Flexible working is available, with no core hours between 6am and 8pm.

Assessment

Selection assesses behaviours, experience, strengths, and technical skills, including mapping user needs and designing services to meet them.

Interview includes a presentation on mapping user needs and designing services.

Candidates may apply in Welsh.

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