Service Delivery Program Manager

OFS is looking for a Service Delivery Program Manager to work on many of our accounts and provide cross-functional support to teams in a leadership capacity. This position will be a growth position in which offers exceptional opportunity for someone looking to go to the next level. The role will consist of building efficiencies, managing relationships and a willingness to improve business processes across multiple programs.

This position will also lead internal and external program meetings, providing updates on progress on program goals, key operational and financial measures, and risk assessments. We are looking for an individual with extensive program management experience.

Why One Federal Solution?

One Federal Solution (OFS) is an award-winning Technical and Professional Services solutions provider and Technology Consultancy with over 15 years’ experience supporting Federal Government clients resulting in over $250 million sales. We specialize in Business Intelligence, Data Analytics, and Software Development services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise-wide outcomes.

As a certified Service-Disabled Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners. We treat each project with the same level of attention to quality and agile based delivery. Our goal is to provide the highest quality projects and services at the most competitive pricing in our industry.

What You’ll Do?

Document, build and maintain program metrics and reports that will be used for education, management

Work on complex, large-scale programs

Participate in workshops and collaborating with program managers and platform and application leadership teams to ensure timely delivery

Manage multiple programs simultaneously, and remain organized and informed on key program changes and initiatives

Support weekly stand ups and review/analyze weekly status reports for actionable items

Participate in cross-functional team meetings with Strategic management and executive teams

Build relationships with other members of project team and other individuals outside of OFS

Oversee technical programs to ensure that deadlines are being met

Work with program and executive teams to improve strategy

Provide technical expertise to different programs and projects

Maintain positive relationships with customers by ensuring that programs are running efficiently and providing valuable and timely status updates

Create project schedules and milestones for clients and team members

Manage, coach, and mentor team members

Establish vision, direction, and specific objectives for team efforts; encourage collaboration

Promote customer-orientation mind in the team

Good interpersonal communication with other team members

Strong initiative and teamwork

Critical thinker, able to think creatively and exploit opportunities

Customer and Service Oriented

Able to communicate with impact

Proven interpersonal, analytical, presentation, and organizational skills

Solution-focused decision making

Analytical thinker and able to manage multiple projects at one time

Ability to balance and prioritize workload

Project Management Professional (PMP) Certification