teamtailor
Service Delivery Manager
Superloop
Sydney, AUS
Manager · 3+ years experience
Hybrid
Discovered 6 days ago
CommunicationSalesforce
Role Overview
The Service Delivery Manager is responsible for leading the successful delivery of customer services and projects across the Superloop portfolio.
This role coordinates internal teams, customers, suppliers, and third-party vendors to ensure services are delivered on time, within budget, and to agreed quality standards.
The Service Delivery Manager provides end-to-end ownership of the delivery lifecycle, proactively managing risks, resolving issues, and driving exceptional customer outcomes while supporting Superloop’s strategic and operational objectives.
Key Skills for This Role
CommunicationSalesforce
Full Job Posting
Key Responsibilities
- Coordinate resources, activities, and communications to ensure the timely delivery of services in line with agreed service levels and customer commitments.
- Liaise with suppliers, customers, and internal stakeholders to ensure order accuracy, progression, and successful completion.
- Manage the procurement and availability of equipment required to support service delivery.
- Oversee the end-to-end lifecycle of customer orders, ensuring accurate tracking, completion, and handover to the Billing team with all relevant completion details.
- Manage company assets and resources effectively to support the successful delivery of customer services.
- Act as the central point of contact for all service delivery activities, providing clear, timely, and proactive communication to internal and external stakeholders.
- Maintain accurate records through regular updates to reporting systems and Network Management Systems (NMS).
- Proactively identify, investigate, and resolve issues that may impact order fulfilment, escalating risks where necessary to maintain service quality and delivery timelines.
- Promote a customer-centric approach by ensuring a high standard of service throughout the delivery lifecycle.
- Qualifications and Experience
- 3+ years' experience in a customer service or customer-facing role.
- Strong and confident communication skills.
- Demonstrated ability to take ownership and work autonomously.
- Highly organised, with strong stakeholder management skills.
- Customer-focused, with a commitment to delivering exceptional service.
- Project management experience is desirable.
- Experience within the telecommunications and/or technology industry is desirable.
- Experience using Salesforce.
- Strong attention to detail.
- On Offer
- Free Home Broadband
- Free Mobile SIM plan
- Flexibility – 3 days/week in the office
- Lunch on Wednesdays, snacks, donuts and more!
- Diverse and inclusive culture
- Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.
- At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.
Qualifications
- 3+ years' experience in a customer service or customer-facing role.
- Strong and confident communication skills.
- Demonstrated ability to take ownership and work autonomously.
- Highly organised, with strong stakeholder management skills.
- Customer-focused, with a commitment to delivering exceptional service.
- Project management experience is desirable.
- Experience within the telecommunications and/or technology industry is desirable.
- Experience using Salesforce.
- Strong attention to detail.
- On Offer
- Free Home Broadband
- Free Mobile SIM plan
- Flexibility – 3 days/week in the office
- Lunch on Wednesdays, snacks, donuts and more!
- Diverse and inclusive culture
- Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.
- At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.
About Superloop
Telecommunications900 employeesFounded 2014
Australian publicly listed telecommunications company providing internet connectivity and network services to homes, businesses, and wholesale providers.
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