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Service Delivery Manager

Interactive
Port Melbourne, AUS
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Service delivery managementIT service management (ITSM)ITIL certificationSLA managementService governanceCloud services

Full Job Posting

About the role

Own end-to-end service delivery for a portfolio of strategic cloud customers.

Maintain operational performance, service quality and customer satisfaction while building relationships across customer accounts.

Responsibilities

  • Own service performance, availability and SLA delivery across strategic customer accounts.
  • Lead service reviews, reporting, governance and action tracking.
  • Guide customers through incidents, problems, changes and service requests.
  • Drive continual improvement using service data, trends and customer feedback.
  • Build stakeholder relationships and identify opportunities to strengthen retention and growth.

What you’ll bring

  • Strong service delivery management experience with large, complex customer accounts.
  • Strong ITSM expertise and ITIL certifications.
  • Proven success managing SLAs, governance, risk and service performance.
  • Strong stakeholder engagement and communication skills.

Why join

  • Career growth opportunities with a technology services provider.
  • Free onsite parking and an onsite barista.

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