Service Delivery Manager
Full Job Posting
What we offer
- As well as providing the salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
- 25 days Plus Bank holidays for your location of work
- Day off on your birthday
- Employer pension contributions
- Employee Assistance Programme
- Life assurance up to 6x salary
- Full training and development opportunities
- This role comes with a brand new company car including personal use (A huge benefit with todays fuel prices!)
- We're looking for an experienced operational manager with a strong understanding of engineering service delivery, excellent people management skills and the ability to build effective customer relationships.
- You'll need:
- Experience managing operational teams within an engineering, maintenance, highways, traffic management or similar technical environment.
- A good understanding of contract delivery, planned and reactive maintenance and operational resource management.
- Proven people management experience, including supporting performance, development and day-to-day team management.
- Strong Health & Safety awareness and experience ensuring safe working practices.
- Good commercial awareness, including managing costs, budgets and contract performance.
- Strong communication, organisation and problem-solving skills.
- The ability to manage competing priorities, make decisions and deliver against contractual requirements.
- Good IT skills and experience using operational reporting and management systems.
- A full UK driving licence and flexibility to travel across the operational area.
- Desirable:
- Previous experience within traffic signals, signs or the Intelligent Transport Systems (ITS) sector.
- Experience managing highways maintenance contracts.
- Relevant technical, engineering or management qualifications.
- SMSTS or other relevant Health & Safety management training.
- Experience working with local authorities, National Highways or other highways customers.
- Experience supporting operational improvements and developing team capability.
- You'll be a confident and approachable manager who leads by example, supports their team and takes ownership of delivering a safe, reliable and high-quality service to our customers.
- Interested?
- Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
- We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK and be able to commit to a long term permanent role. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing equal opportunities throughout our recruitment process and employment.
- Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers.
- #LI-EW1
- #ITS
- SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. We lead in intelligent traffic management our products include Intelligent Traffic Systems, Road markings, Parking solutions, EV charging
Qualifications
- Experience managing operational teams within an engineering, maintenance, highways, traffic management or similar technical environment.
- A good understanding of contract delivery, planned and reactive maintenance and operational resource management.
- Proven people management experience, including supporting performance, development and day-to-day team management.
- Strong Health & Safety awareness and experience ensuring safe working practices.
- Good commercial awareness, including managing costs, budgets and contract performance.
- Strong communication, organisation and problem-solving skills.
- The ability to manage competing priorities, make decisions and deliver against contractual requirements.
- Good IT skills and experience using operational reporting and management systems.
- A full UK driving licence and flexibility to travel across the operational area.
- Previous experience within traffic signals, signs or the Intelligent Transport Systems (ITS) sector.
- Experience managing highways maintenance contracts.
- Relevant technical, engineering or management qualifications.
- SMSTS or other relevant Health & Safety management training.
- Experience working with local authorities, National Highways or other highways customers.
- Experience supporting operational improvements and developing team capability.
About SWARCO AG
Provides intelligent transportation and road-marking solutions.
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