Service Delivery Manager – Entity Services & Workload Migration
Skills
About This Role
Duration
12 months extendable
Dautom Information Technology
We are looking for an experienced
Service Delivery Manager
- to lead enterprise service delivery, entity onboarding, and cloud workload migration initiatives for a large-scale government digital transformation environment in the UAE.
- 💡 Key Responsibilities:
- Manage end-to-end delivery of IaaS, PaaS, SaaS, and XaaS services
- Lead onboarding and migration of workloads to private cloud, Azure, and hybrid environments
- Drive SLA governance, service performance, and customer satisfaction
- Coordinate with Cloud, Infrastructure, Security, DevOps, NOC/SOC, and PMO teams
- Handle major incident coordination, RCA management, and continual service improvement initiatives
- Build strong relationships with government entities and stakeholders
🛠 Required Skills & Experience
- ✔ Strong experience in Service Delivery / IT Operations / Enterprise Service Management
- ✔ Hands-on exposure to cloud hosting, workload migration, and shared services models
- ✔ Experience with Azure, VMware, OpenShift, DRaaS, BaaS, and hybrid cloud platforms
- ✔ Strong understanding of ITIL processes, SLA management, governance, and compliance
- ✔ Excellent stakeholder management and leadership skills
- ✔ Experience working with government or large enterprise environments is highly preferred
- 🎓 Preferred Certifications:
- ITIL v4 Foundation / Managing Professional (Mandatory)
- Azure / VMware / Oracle Cloud Certifications
- PMP or PRINCE2 certifications are advantageous
- 📩 Interested candidates can share their CVs at shaloo.rani@dautom.com or connect with
Shaloo Rani
on LinkedIn
here
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