Service Delivery Supervisor

Job Purpose

• dnata is one of the world's largest air and travel service providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents.
• At dnata, we are by you side for the entire travel experience.
• As a Service Delivery Supervisor (Cargo) you will have to safely coordinate arrival and departure below wing activities of the aircraft, by leading and briefing loading teams on the handling requirements and ground support activities and ensure alignment with the SLAs, standards operating procedures and highlights any potential handling constraints. Undertakes aircraft pushback operations.
• In this role, you will
• Reviews load plans, identifies special cargo, and ensures optimal space utilisation within time and safety standards.
• Plans and communicates resource requirements to build teams, ensuring efficient aircraft loading and maximum payload utilisation.
• Supervises cargo operations across all sections (build-up, break-down, documentation, courier, acceptance, delivery) to meet productivity targets.
• Provides guidance, resolves operational issues, and manages staff performance including counselling and disciplinary actions when required.
• Implements and enforces departmental policies, procedures, and daily operational instructions to ensure smooth and efficient operations.
• Monitors operations, resources, and equipment while promoting and enforcing a strong safety culture and compliance with safety standards.
• Ensures compliance with regulatory, IATA, ISO, IOSA/ISAGO, GDP/CEIV standards, and manages cargo acceptance, handling, and delivery.
• Reviews discrepancies, conducts audits, monitors cargo movement, and drives continuous improvement in processes, productivity, and cost efficiency.

Qualification

• To be considered for this role, you will have to meet the below requirements
• Hold a bachelor's degree with 4 to 6 years of experience OR a Diploma with a 6 to 8 years in Air Cargo or Ground Handling
• You will have an edge if you have
• An advanced understanding of Cargo Live Animal Regulation
• Dangerous Goods Acceptance course

• Advance Cargo Tariff

• A basic Knowledge of Load Control
• A basic Budget and Cost Control Skills
• Our services on the ground keep the world in the air.
• We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering.
• We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people.
• We want potential stars to help us deliver on the promises our customers make.
• Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Salary & benefits