Service Delivery Manager
Role Overview
Oversee customer consumption on the Oracle Alloy platform and ensure accurate billing.
Review usage monthly and initiate billing activities so chargeable consumption is captured and invoiced promptly.
Key Skills for This Role
Full Job Posting
Role purpose
Oversee customer consumption on the Oracle Alloy platform and ensure accurate billing.
Review usage monthly and initiate billing activities so chargeable consumption is captured and invoiced promptly.
Qualifications and experience
- Bachelor’s degree in Computer Science, Electronics, or any discipline.
- 7+ years of experience in service delivery management or program management.
- Experience supporting Oracle products and cloud platforms; good understanding of cloud platforms.
- Oracle certification is preferred.
- Understanding of ITIL V4 and certification are preferred.
- Good communication skills; ability to understand Oracle products, work independently, and take ownership of issues.
Service delivery and usage
- Own service delivery for assigned customer accounts, including governance, regular service reviews, contractual commitments, and agreed SLAs.
- Review monthly consumption, overconsumption, additional usage, and deviations from contracted entitlements.
- Ensure chargeable usage and additional services are captured and sent for timely billing to minimize revenue leakage.
- Coordinate consumption validation and billing activity with Billing, Finance, Commercial, and Operations; resolve discrepancies.
Performance, lifecycle and improvement
- Monitor service performance, SLA/KPI compliance, incidents, service requests, and recurring issues; drive corrective and preventive actions for identified risks.
- Oversee customer onboarding, operational delivery, service changes, consumption growth, renewals, and termination where applicable.
- Maintain consumption, billing, SLA, and service-performance reporting for customer and internal governance reviews.
- Coordinate with Operations, Engineering, Finance, Billing, Sales, and Commercial teams to resolve customer requirements.
- Identify opportunities to improve governance, automate consumption and billing controls, reduce manual work, and improve operational efficiency.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DICETEK LLC
CMDB Engineer
, UAE
DICETEK LLC seeks a CMDB Engineer with 5+ years of configuration/data-management experience, including 4+ years with ServiceNow. The role maintains CMDB accuracy, governs CI lifecycle and relationships, troubleshoots IRE
Recruitment Coordinator (UAE National)
, UAE
The employer is seeking a junior Recruitment Coordinator to coordinate outsourced recruitment and onboarding with internal departments and vendors. A diploma is required, along with essential written and spoken English a
English Content Specialist
, UAE
The employer is seeking an English Content Specialist to develop, proofread, and refine customer and marketing content while maintaining the bank’s brand voice. Candidates should have excellent written English; a relevan
SOC Analyst – L1 (Security Operations Center)
, UAE
The employer is seeking an L1 SOC Analyst to monitor security alerts, investigate potential incidents, and support incident response. Candidates should have 1–3 years of SOC or cybersecurity experience, foundational SIEM
System Engineer
, UAE
The employer is seeking a System Engineer to migrate and configure Windows/Linux workloads, Active Directory, and MSSQL services, with related disaster recovery and security work. Candidates should be well versed in VMwa
S2I Business Support Analyst - Oracle Fusion S2I
, UAE
The role provides business support to Group Sourcing during an Oracle Fusion S2I implementation, from data readiness and documentation through UAT, go-live, and stabilization. Applicants need ERP or Oracle Fusion impleme
Senior Business Analyst – Oracle Fusion S2I
, UAE
The employer is seeking a senior business analyst to support Group Sourcing through an Oracle Fusion S2I implementation. The role covers procurement requirements, solution validation, testing and UAT, AI use cases, chang
Senior Project Manager – Oracle Fusion ERP
, UAE
The employer seeks a Senior Project Manager to lead key phases of an ongoing Oracle Fusion Cloud ERP implementation. The role covers end-to-end delivery, UAT, data migration, cutover, go-live, and post-launch stabilizati
CMDB Engineer
, UAE
Recruitment Coordinator (UAE National)
, UAE
English Content Specialist
, UAE
SOC Analyst – L1 (Security Operations Center)
, UAE
System Engineer
, UAE
S2I Business Support Analyst - Oracle Fusion S2I
, UAE
Senior Business Analyst – Oracle Fusion S2I
, UAE
Senior Project Manager – Oracle Fusion ERP
, UAE