Service Delivery Engineer

Bring your IT support experience to a broad service delivery role

North Sydney | Hybrid

Work independently while supporting employees and senior leaders

GWA is a leading Australian business behind some of the country’s most recognised water solutions and home improvement brands.

As a Service Delivery Engineer, you’ll provide responsive IT support while helping deliver a seamless technology experience across the business.

You’ll work independently across a range of service delivery responsibilities and support employees at all levels, including senior leaders. You’ll troubleshoot issues, manage expectations and help ensure technology services run smoothly.

The role requires someone who enjoys helping people, communicates clearly, stays calm under pressure and takes a logical approach to problem solving.

Providing IT support and resolving technical issues

Supporting users across multiple business locations

Working independently across a range of service delivery responsibilities

Building strong relationships with stakeholders across the business

Supporting employees and senior leaders with technology needs

Diagnosing and troubleshooting technology problems

Managing support requests and competing priorities

Escalating issues when required

Delivering clear and responsive customer service

Assisting with ongoing service delivery improvements

You’ll bring:

At least two years of relevant experience in IT support, Service Desk, desktop support or a similar environment

The ability to work independently and take ownership of issues through to resolution

Strong communication and customer service skills

Confidence working with stakeholders at all levels, including senior leadership

A calm and professional approach under pressure

Strong analytical and problem-solving capability

Attention to detail and a proactive approach

The ability to manage competing priorities and expectations

Relevant IT industry certifications such as Microsoft, CompTIA, ITIL or similar

Exposure to Microsoft technologies and corporate IT environments

You do not need a university degree to apply.

This role offers the opportunity to build on your existing IT experience in a supportive environment. You’ll gain exposure to a broad range of technologies, work with experienced IT professionals and continue developing your technical and stakeholder management skills.

If you have relevant IT support experience and are ready to take ownership of a broader range of service delivery responsibilities, this is an opportunity to take the next step in your career.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.