Service Delivery Analyst
Key Skills for This Role
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QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree in IT, Computer Science, Business, or a related field .
- 2+ years of experience in Service Delivery, IT Service Management, or IT Operations.
- Good knowledge of ITIL and IT Service Management processes .
- Experience in Incident, Problem, Change, and Service Request Management .
- Experience in SLA/KPI monitoring, reporting, and service performance tracking .
- Experience with ITSM tools .
- Strong communication, analytical, and stakeholder management skills .
- Experience in Banking, FinTech, or Payment environments is preferred.
About TAWANTECH
Saudi private fintech services provider delivering system integration, payments, cloud, cybersecurity, and financial technology solutions to organizations.
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