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Service Customer Experience & Value Manager

Bayer
Colorado, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered Today

Full Job Posting

Who You Are

  • University degree in Biomedical Engineering, Healthcare Administration, Business Administration, Medical Technology, Engineering, Digital Health, Healthcare Sciences, or another relevant discipline.
  • Advanced degree or relevant postgraduate qualification is desirable.
  • Typically 5+ years of relevant professional experience in MedTech, diagnostic imaging, medical devices, healthcare services, digital health, healthcare consulting, or another complex B2B healthcare environment.
  • Relevant experience in one or more of the following areas: Customer Experience Service Excellence After-Sales Services Customer Success Service Design Clinical Applications Solution Implementation Healthcare Workflow Digital Solutions Consultancy Service Commercialization
  • Demonstrated experience leading complex cross-functional initiatives without direct hierarchical authority.
  • Experience translating customer needs into service improvements, solutions, and value propositions.
  • Experience developing KPIs, customer-value frameworks, business cases, or value-realization models.
  • Strong business and financial acumen.
  • Experience in regulated healthcare environments strongly preferred.
  • Regional or multi-country experience desirable.
  • Languages
  • · English: Professional proficiency required.
  • · Spanish: Professional proficiency required.
  • · Additional languages relevant to PACA markets are an advantage.
  • Período de aplicación:| Del 26 de Octubre al 6 de Noviembre 2026| Código de referencia:| 894769 |
  • División:| Pharmaceuticals | Ubicación:| Colombia : Cundinamarca : Bogota |
  • Área funcional:| Marketing | Grado de posición:| VS 1.2 |
  • Tipo de empleo:| Permanente | Tiempo de trabajo:| Indeterminado|
  • |

Preferred Qualifications

  • Experience in regulated healthcare environments strongly preferred.

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