Service Coordinator
Full Job Posting
- Medical, Dental, Prescription & Vision Benefits--No premium cost!
- Life, AD&D and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
- Experience in any of the following fields is a plus: Access Control, Burglar Alarm, Fire Alarm, CCTV systems, cabling.
- Experience working with Service Level Agreements, SOPs, and dispatching are helpful.
- At least 2 years of technician field, project coordination or management experience.
- Proficient with the use of Microsoft Office programs, virtual environments, and web-based platforms.
- Able to maintain customer relationships on the phone and virtually with a strong professional writing ability.
- Strong attention to detail, organizational, and follow-up skills.
- Ability to prioritize tasks.
- Project Management experience in Alarm, Technology, or related fields is helpful.
- Will be required to be on-call in a rotation schedule.
- Assist the Project Manager with daily operational tasks.
- Ability to work under pressure and endure stressful tasks.
- Provide support to onsite technicians.
- Manage expectations with Dispatchers and Admins.
- Manage service queues, providing priority to the team.
- Manage service financials with management supervision.
- Maintain a high standard of quality and professionalism.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Adhere to all required project safety requirements as set forth by the Company
About Wachter
Family-owned technology integration firm designing, installing, and maintaining IT, security, automation, and electrical systems for businesses.
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