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Service Coordinator

SWARCO UK & Ireland Ltd.
Hemel Hempstead, GBR
Full-time
Mid
Hybrid
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities

  • Service Coordination
  • Schedule planned maintenance, repairs, and reactive service visits.
  • Allocate work orders to field service engineers based on availability, location, and priority.
  • Coordinate technicians, parts, and equipment to support service delivery.
  • Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.
  • Customer Service
  • Respond promptly and professionally to customer enquiries.
  • Keep customers informed regarding service progress and upcoming visits.
  • Share completed service reports and documentation with customers.
  • Manage customer expectations and provide excellent service at all times.
  • Support achievement of contractual SLA requirements.
  • Administration
  • Raise, manage, and close service tasks across internal and customer systems.
  • Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
  • Confirm parts availability and dispatch prior to scheduling work.
  • Maintain accurate service records and documentation.
  • Weekly Activities
  • Add commissioned assets and service agreements into company systems.
  • Follow up outstanding actions with third-party suppliers and contractors.
  • Review and manage overdue or incomplete service tickets.
  • Complete customer-specific administrative tasks, including billing activities where required.

Qualifications

  • Excellent communication and interpersonal skills.
  • Strong planning, scheduling, and organisational abilities.
  • Proven customer service skills.
  • Ability to manage competing priorities and deadlines effectively.
  • Competent user of multiple IT systems and service management platforms.
  • Ability to work independently and collaboratively within a team environment.
  • Strong attention to detail and commitment to maintaining accurate records.
  • Good geographical knowledge to support efficient scheduling of field engineers.
  • Reliable, proactive, and adaptable approach to work.
  • Right to live and work in the UK.
  • Experience working within a service coordination, scheduling, or customer support environment.
  • Experience supporting field-based engineering teams.
  • Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.
  • Familiarity with CRM, ticketing, or field service management systems.

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