Customer Service Advisor - EV Charging Products

Respond to customer queries via phone, email, and digital channels

Log and monitor faults using internal systems

Assist users with registration and RFID media requests

Monitor service levels and escalate issues where required

Update systems and maintain accurate records

Produce performance and exception reports

Collaborate with internal teams to support network uptime

Deliver excellent customer service in a fast-paced environment

Support commissioning activities for new charge points

Assist with operational improvements and process updates

Work across a 24/7 shift rota including evenings, nights, and weekends

• Experience in customer service (phone or face-to-face) • Strong communication and interpersonal skills • Experience using computers, telephones, and digital communication tools • Competent in Microsoft Office packages • Ability to multitask and prioritise workload • Strong organisational and record-keeping skills • Detail-focused and analytical approach • Ability to work independently and as part of a team • Motivated to learn new skills in a growing industry • Positive, proactive “can-do” attitude

Desirable: • Previous service centre or help desk experience • Experience in a technical or support environment

Please apply by clicking on the apply button.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK and be able to commit to a long term permanent role. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing equal opportunities throughout our recruitment process and employment.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers.

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