Service Coordinator

About The Job

Service Coordinator

Dubai

Main Tasks

• The SC supporting the SM in planning of execution of service activities, drive and follow up execution and feeds back to the relevant function, suggestions for improvements. The SC also push for new opportunities. and support in managing escalations in a fast and efficient way when required.
• Support regional SM in processing customer requests for service jobs.
• Support SM in renewal of service contracts and other service commercial offerings
• Preparing commercial offerings preventive maintenance schedules (PMS), overhauls together with Technical Support and Service Manager
• Support regional SM in preparing and planning service events
• Support travel arrangements and preparation for work execution for the service team
• Follow up on executed events where they have been involved, including going through service reports with the support of technical support
• Support in communication for regional resolving escalated commercial service questions and issues (green flow) with coordination with Service Manager.
• Will get Training on how to handle service requests, quotations and orders as well as execution follow up, including processes, tools, division specific items etc.
• Support knowledge transfer from division to region, including division specific information on service solution, service contracts etc.
• Back-up to support regional SM (thus need to have good understanding of service processes and systems used locally)
• Support regional SM in handover process from Sales to Service and from Service to Customer
• Familiar with Sales Force is a plus
• Being flexible to support on weekends if needed
• Flexible to travel not more than 25%

At JBT Marel,

Our

• purpose
• is to transform the future of food; this guides our
• vision
• of being the leading partner in solutions for a sustainable food industry.
• At its core, our vision emphasizes partnership, inspiring JBT Marel to deliver exceptional, end-to-end service that fosters customer trust.
• Our values show who we are at our best. As we Serve with integrity – Create with collaboration – Grow with excellence – Advance with innovation
• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!
• Benefits: Salary will be dependent on candidate location and profile i.e. country of residence - details relating to the amount of holiday including bank holidays, healthcare benefits, pension will be shared directly with applicants.
• Interested?
• If this sounds like the right opportunity for you, please do not hesitate to click on “Apply” and include your resume!
• 📧 Questions?
• Contact: Katrina Nana Maniga – katrina.h.na@marel.com
• 🌐 Learn more at: marel.com
• 🔗 Follow us on LinkedIn
• Connect with Talent Acquisition Specialist: Katrina Nana Maniga \| LinkedIn
• JBT Marel is an equal opportunity employer and values diversity in the workplace.
• We encourage all qualified individuals to apply.
• Join us.
• Shape the future.
• Start at JBT Marel.
• Join us — and be the driving force behind smarter, leaner food production.