Service Center Support 2

Schedules:

We are seeking a detail-oriented Service Center Support Specialist to join our inbound call center team. This position serves as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care. The role involves processing high-volume transaction-oriented assignments with efficiency and accuracy. The ideal candidate will need to have medical terminology knowledge and excellent multitasking abilities in a high-call-volume environment.

High School Diploma or equivalent

Minimum 2 years of relevant experience in customer service, healthcare, or administrative support

Knowledge of medical terminology

Proficient computer skills and data entry abilities

Demonstrated ability to multitask in a fast-paced call center environment

Strong attention to detail and accuracy

Excellent phone etiquette and communication skills

Ability to remain calm and professional when speaking with injured or distressed callers

Experience in workers' compensation, healthcare, or insurance industries

Prior call center experience

Familiarity with medical clinic networks and referral processes

Experience with case management software

Basic understanding of workers' compensation processes

Fluent bilingual skills in English and Spanish (written and verbal)

Remote work experience

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $13.00 - $16.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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