Collision Labor Content Specialist
Role Overview
Labor Content Specialists at Enlyte leverage their automotive collision industry experience to research, compile, analyze, and maintain technical data, graphics and documents critical to our products and services.
This role offers automotive industry veterans the opportunity to develop specialized expertise while applying their industry knowledge.
Labor Content Specialists are responsible for researching, authenticating, and re-authoring information found in OEM technical user manuals.
They process OEM information and perform labor validation reports in the field to create information used as a basis for creating published labor allowances for Mitchell estimating products.
Labor Content Specialists also research and respond to customer product inquiries and resolve customer concerns regarding Parts, Labor, or Estimatics issues.
Key Skills for This Role
Full Job Posting
Duties and Responsibilities
- Research and assemble vehicle and repair information and enter relevant data for reference material and further processing.
- Ensure data normalization. Perform support tasks in the planning, layout and preparation of artwork for inclusion in technical estimating products.
- Review, authenticate and re-author information found in OEM technical user manuals, data sheets and specification books. Process OEM information and perform field labor time studies to generate information used as a basis for labor allowances developed using the Mitchell P-page logic format.
- Produce technically accurate automotive collision repair labor allowances from OEM service information within an established productivity standard, using an electronic publishing system.
- Research and respond to customer product inquiries. Resolve customer concerns regarding Parts, Labor, or Estimatics issues. This is a customer-facing role where Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
- Essential skills/education:
- High school dergree or equivalent required.
- Demonstrated experience in automotive repair and estimating.
- Knowledge of vehicle construction and collision repair including welding and refinishing.
- Familiarity with use of OEM technical service manuals and data sheets.
- Proficiency in Microsoft Office 365 and Adobe Acrobat, and ability to learn new software and systems.
- Attention to detail, accuracy, data analysis, problem-solving, communication, customer service, teamwork, and time management.
- Ability to exercise good judgment, creativity, and problem-solving skills to resolve a variety of issues
- Ability to work independently and as part of a team and manage multiple tasks and priorities
- Preferred skills:
- I-Car Platinum certification OEM certification and/or ASE certification
- We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $25.00 - $38.45 hourly, and will be based on a number of additional factors including skills, experience, and education.
- The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
- Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
- #LI-AP1
- #LI-Remote
- #ENT
Requirements
- High school dergree or equivalent required.
- Demonstrated experience in automotive repair and estimating.
- Knowledge of vehicle construction and collision repair including welding and refinishing.
- Familiarity with use of OEM technical service manuals and data sheets.
- Proficiency in Microsoft Office 365 and Adobe Acrobat, and ability to learn new software and systems.
- Attention to detail, accuracy, data analysis, problem-solving, communication, customer service, teamwork, and time management.
- Ability to exercise good judgment, creativity, and problem-solving skills to resolve a variety of issues
- Ability to work independently and as part of a team and manage multiple tasks and priorities
- I-Car Platinum certification OEM certification and/or ASE certification
About Enlyte
Private P&C claims technology and clinical-services company serving insurers, employers, TPAs, and injured workers.
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