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Service BDC Representative

Mossy Automotive Group
National City, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
CRM

Full Job Posting

• 401K Retirement Savings Plan

  • Paid Vacation and Holidays
  • Disability Insurance

• Basic Life, Dependent & Accident Insurance

  • Growth Opportunities
  • Paid Training

• Flexible Work Schedule

  • Discounts on Products & Services
  • Direct Deposit
  • Providing excellent customer service to internal and external customers
  • Promote an understanding of and strong commitment to client satisfaction & the Mossy team
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads to make an appointment with sales department
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
  • Maintain comprehensive and up to date knowledge of products and services offered
  • At least one previous role based in strong customer service experience
  • People skills that contribute to effective communication
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Accepts constructive criticism with motivation towards improvement in job performance
  • Professional appearance & punctual
  • High school graduate or equivalent

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