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Service Analyst

ELEXON
London, GBR
Full-time
Hybrid
£47,750
Discovered 4 weeks ago
Customer serviceProblem-solvingOperational service deliveryData analysisOperational data qualityMicrosoft Office

Full Job Posting

Role overview

Elexon is hiring a Service Analyst for its Settlement & Insights team on a permanent basis.

The role supports Settlement service delivery, BSC obligations, customer service, operational performance and continuous improvement.

What you'll do

  • Advise and support customers using Elexon services, resolve queries and keep customers informed.
  • Support accurate operational processes in line with business rules and obligations.
  • Monitor operational data, performance and risks; investigate issues and support resolution.
  • Maintain and validate operational data, and produce analysis, reports, recommendations and commentary.
  • Support service changes and identify improvements to services, processes and customer self-service.
  • Maintain operational procedures and knowledge-management content, and provide guidance or training when required.
  • Build relationships with colleagues, customers, industry participants and external service providers.

What you'll bring

  • Excellent customer service and relationship-building skills.
  • Proactive ownership, organisation and ability to manage changing priorities.
  • Analytical and problem-solving ability with attention to detail.
  • Ability to explain complex information clearly to different audiences; strong written and verbal communication.
  • Collaborative approach and confidence suggesting practical improvements.
  • Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
  • Interest in learning the BSC, Settlement processes and the GB electricity market.

Desirable experience

  • Customer service, operational or service-delivery experience is desirable.
  • Knowledge of the BSC, GB electricity market, Settlement, Credit, payment and contingency arrangements is desirable.
  • Knowledge of BSC Parties, BSC Agents, committees and Code Bodies is desirable.
  • SQL or other coding languages, Power BI or other data visualisation tools, stakeholder presentations, knowledge-management content, and ITIL or service-management principles are desirable.

Salary and benefits

  • The listed salary is £47,750; no salary cadence is stated.
  • Benefits include a bonus, private medical insurance and a pension scheme.

Working arrangement

  • The role uses a hybrid working approach with two days in the London office.

Culture

Elexon describes a diverse and inclusive culture, with colleague and stakeholder support, wellbeing activities and a Diversity Forum.

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