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Service Analyst

ELEXON
London, GBR
Full-time
Entry
Onsite
£47,750.
Discovered 1 weeks ago
Participant ManagementBalancing and Settlement Code (BSC)BSC processesCustomer serviceStakeholder engagementOperational data analysis

Full Job Posting

Role overview

Service Analyst – Participant Management, Grade 9, in Elexon’s Settlement Services team.

12-month fixed-term contract supporting operational and technical delivery across the Participant Management customer journey.

Services cover Market Entry, Qualification, Asset Management, Industry Standing Data and Market Exit.

Work with Service Analysts and the Service Owner to meet business rules and performance standards and support customers and industry stakeholders.

What you’ll do

  • Provide advice, support, guidance and training to customers and stakeholders.
  • Build knowledge of BSC products, services, processes, industry rules and obligations.
  • Follow operational processes accurately and monitor data and risks.
  • Investigate issues, identify root causes and support resolution.
  • Develop data analysis, modelling and visualisation skills; produce and present analysis, reports, recommendations and commentary.
  • Coordinate validation and maintenance of operational data and support service and product changes.
  • Build relationships with customers, colleagues and external vendors; resolve queries and share relevant industry developments.
  • Improve operational processes and procedures and create and maintain process documentation and knowledge management content.

What you’ll bring

  • Interest in developing knowledge of the BSC and BSC processes.
  • Proactive ownership of tasks and follow-through to resolution.
  • Strong customer service and stakeholder engagement skills.
  • Clear written and verbal communication, adapting explanations to different audiences.
  • Attention to detail in written and numerical work, strong organisation and ability to manage a varied workload.
  • Collaborative, positive approach and willingness to learn and adapt to changing priorities.
  • Confidence using Microsoft Excel, Word and PowerPoint.
  • Interest in developing data analysis, coding and data visualisation skills.

Beneficial experience and knowledge

  • Developing knowledge of the GB electricity market and some understanding of BSC Procedures, including settlement, credit, payment or contingency arrangements, is beneficial.
  • Knowledge of BSC Parties, BSC Agents or the wider BSC governance structure is beneficial.
  • Customer service experience, presenting to groups, exposure to SQL, Power BI or another analysis/visualisation tool, and knowledge management content experience are beneficial.

Salary and benefits

  • Salary is £47,750.
  • Benefits include a bonus, private medical insurance and a generous pension scheme.
  • The organisation offers opportunities for growth and development.

Working arrangements

  • Hybrid working, with two days in the London office.

Culture

Elexon describes an inclusive culture that values diversity, wellbeing, equality of opportunity and listening to colleagues and stakeholders.

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