Service Ambassador
Role Overview
The Service Ambassador is the primary customer contact for the Foreign Labour Services (DLS) unit and supports timely, accurate transaction processing.
The position supports service continuity during leave periods and reduces reliance on external Abu Dhabi centres.
The description says the role will be based in the Al Ain office, with existing desk space and standard IT provisions.
Key Skills for This Role
Full Job Posting
Role overview
The Service Ambassador is the primary customer contact for the Foreign Labour Services (DLS) unit and supports timely, accurate transaction processing.
The position supports service continuity during leave periods and reduces reliance on external Abu Dhabi centres.
The description says the role will be based in the Al Ain office, with existing desk space and standard IT provisions.
Responsibilities
- Respond to customer inquiries and explain transaction requirements.
- Receive, check, process, and track DLS transactions within approved procedures and system permissions.
- Follow up on pending transactions and missing documentation.
- Maintain accurate records and coordinate with relevant internal teams.
- Provide local coverage during colleagues’ planned, emergency, and training leave.
Qualifications
- High school qualification or diploma.
- At least one year of customer-interface experience; service-industry experience is preferred.
- Strong communication and collaboration skills, including the ability to engage with managers, supervisors, associates, and customers.
- Good written and spoken English and Arabic.
- Attention to detail and commitment to personal and company integrity.
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